Updated: May 4, 2020


When will registration be opening for 2020-2021?

Phase Date Region
Phase 1 – for girls who are returning to their current unit May 11 All provinces
Phase 2 – for girls who are changing to a new unit or changing to a new branch May 25 SK, MB, QC, NB, PEI, NS, NL
May 28 BC, AB, YT, NT
June 1 ON, NU
Phase 3 – all girls, including brand new members June 15 All provinces

Why is GGC opening registration now?

We’re optimistic that we’ll be able to meet in-person in the fall, so we are planning for that - even if we have some interruptions from time to time. We also recognize that the realities are different in communities across the country and after conducting research we have made the decision to open registration for the 2020-2021 Guiding year now. Please remember that once a phase launch day comes, the registration system is open and stays that way through the Guiding year so can always register at a later date!

Does GGC offer membership fee assistance?

We want every girl to have the chance to be part of Guiding – Girl Guides of Canada is proud to offer a membership fee subsidy program to help make Guiding accessible to more girls. You can apply for financial assistance with the membership fees directly through our girl registration system! (Look for the “Apply for Subsidy” button).

You will be asked a few short questions and the system will instantly let you know if you are approved. All approved subsidy amounts will be deducted automatically from your daughter/ward’s membership fee at checkout. You’ll be prompted to pay the remaining balance using Visa, Mastercard, or PayPal to finalize the registration.

With the GGC offices closed, how will staff support parents with registration issues?

We know how important it is to support parents through the registration process – whether you have technical or Guiding-related questions. With staff working remotely from home, we’ve adjusted our customer care set-up to ensure we’re still here to answer your questions.

All online and email inquiries will be centrally managed through the Customer Care Centre (info@girlguides.ca) and any phone inquiries will be directed to this team. We'll also have a new chat feature for real-time support.

I’m unable to use the online system because I have a special circumstance, how are you supporting special registration situations?

We are in the process of finalizing many of these support details (e.g., paper registrations, subsidy reassessments, age exceptions, etc.) and will be prepared to support as needed.

Are unit start dates or meeting locations finalized?

We know that this is going to be an imperfect system this year, including that start dates may be later than normal. Where we have received information about confirmed details for next year, they will be updated in the system – you’ll be able to see meeting information from your family dashboard once your daughter is registered or from the Unit Finder.

We know that so much is up in the air right now so not everything can be confirmed just yet but we’re working to firm up these details as soon as possible. We will be communicating with you more frequently as we solidify information, including confirming unit details once they are finalized. And details will be visible on your family dashboard and the Unit Finder.

What if restrictions on the size of public gatherings impacts my daughter’s unit?

We’ll be following any government and public health advisories that are in place when we start the Guiding year. But because we don’t have that information yet we’re going to proceed as we typically do – we’ll adjust unit sizes as we go if that becomes necessary.

Will my unit be meeting in-person in the fall? What if regular in-person meetings are interrupted due to public health concerns?

We’re optimistic that we’ll be able to meet in-person in the fall, so we are planning for that. However, we know that regulations may vary and change across different provinces and that there may be interruptions to regular in-person meetings. We’ll be following any government and public health advisories that are in place to ensure that your daughter(s) can enjoy Guiding safely. And in case of any interruptions to in-person meetings Guiding will still be available through alternative methods to ensure that your daughter can enjoy her full year of Guiding. We are working on some great ways to bridge this through virtual programming opportunities to ensure girls can still actively participate – stay tuned!

Help with online registration can be found here.

COVID-19 information for Guiding families 2019-2020 Guiding year

Why is Girl Guides cancelling in-person activities for the rest of the 2019-2020 Guiding year?

We are making the best decisions with the information we have at this time. Our ability to deliver in-person Guiding depends on pandemic protocols being issued by governments. We are taking our lead from schools as an indication of when groups of kids will be back together again. At this time, school closures in many provinces are indefinite with no set date for re-opening and it’s quite likely that students will not be returning to school for the balance of this school year. With that information, coupled with our concern for the health and safety of ALL of our members, we have made the difficult decision to suspend Guiding for the balance of the Guiding year.

Are there ways for girls to still participate in Guiding and do fun activities?

Yes! We’re excited to launch Guiding @ Home, a brand-new way for girls to participate in Girl Guide activities on their own and from anywhere! With Guiding @ Home, all girls – not just Girl Guide members – can challenge themselves, dive into hands-on activities and get creative. There are a variety of activities for girls of all ages covering the kinds of topics they want to explore – from arts and science, to nature and more.

We’ll be adding more options in the coming weeks – including virtual events like evening campfires with songs and stories, talent shows and live Guiding activities girls can join from their home. Guiding @ Home is your one-stop shop for engaging activities designed just for girls, all on an easy to navigate website. 

Keep checking Guiding @ Home to see what’s new. You can also follow us on Facebook, Twitter and Instagram to see when we’ve added something new your daughter might want to explore.

Will units be able to start up again in the fall?

We remain very positive that once pandemic protocols are lifted, girls and volunteers will be able to meet face to face in their units. We very much hope that will be by September.

Why is GGC cancelling all trips and special girl events and camps until the end of 2020?

Trips, camps, and special events require advance planning, decision-making and deposits in order to proceed. There is an enormous amount of uncertainty about how long pandemic protocols will remain in place for both travel and social gathering. The risk of placing further financial burden on the organization is too great so we have had to make this very difficult decision.

My daughter has signed up for a trip or special event that is now cancelled. What happens next?

Our staff and volunteers are working through many logistics and we’ll be reaching out to you as soon as we can about your cancelled trip or event.

Girl Guide cookies

What if I my daughter already received Girl Guide cookies from her unit?

We appreciate that some families received their GGC cookies at the same time the pandemic restrictions came into place.  We apologize for this coincidental timing and we have no wish to place stressors on your daughter(s) to sell cookies during this time.  Some deliveries were already in action and could not be stopped.  Where we could stop delivery we have done so and are now warehousing that product to go primarily to retail partners and will not be delivered to Guiding members.

If your daughter(s) wishes to sell cookies directly she may do so as long as no violation of pandemic protocols happen as we want everyone to stay healthy and safe. This can be done through pre-orders for delivery at a later time when it is safe to do. Here is a template for pre-orders: (Excel | PDF)  Any money collected for these sales or previous sales should be provided to the Unit Guider for deposit into the Unit account.

You’ve probably heard about some of the partnerships we’re working on with some retailers who are supporting us by buying Girl Guide cookies from local units to re-sell in their stores. This began with retailers in Western Canada and we’re currently working to bring on more retail partners in Ontario and the East. Current partners include Canadian Tire, London Drugs, Save-on-Foods, Urban Fare and more. We’re working hard to ensure that units retain their share of cookie funds from these opportunities and that units can benefit in an equitable way.

We ask that if you have cookies right now that you put them safely aside.  Once your daughter(s) are able to deliver to those they have pre-sold to OR as we define retailer drop off locations then that stock will be removed from your home.  We know this isn’t ideal and we appreciate your patience.

Regardless of where the cookies were originally ordered our goal is to have the cookies sold by arrangements through the provincial & national teams.  Each unit will retain their share of these sales even if they did not do anything directly to make the sales happen.

Buying cookies online from London Drugs

London Drugs is offering Girl Guide cookies from their online store for delivery anywhere in Canada. This is a great way for Canadians to support Guiding.

What about Cookie All Stars?

Unfortunately, Cookie All Stars will have to be suspended for the spring 2020 cookie season. While we know that many girls are working toward a specific reward level, we do not want girls concerned about trying to reach their cookie-selling reward levels at a time when physical distancing is critical.